Service & Support Questions
You can order online in our store, by phone and via e-mail.
If you have any problems with the ordering process, or questions about an article, please feel free to contact our service team.
You can contact our customer service Monday through Friday from 09:00 - 18:00
and Saturdays from 10:00 - 15:00 at
kundenservice@doorout.com
or +49 (0) 661 - 480 199 0.
You can find our opening hours here.
Should you wish an individual offer, you can contact our customer service. We can advise you individually and are happy to help.
Questions about our webshop
You can find your customer number in the upper right corner of your invoice or delivery bill, which you received with your order.
You can find the reset function in the login area. There you can have an e-mail sent to you to reset your password.
In your account under "Personal Data" and "Addresses" you can change your data.
You can contact us via our contact form or by e-mail.
In the footer of our webshop you can easily subscribe to our newsletter.
If you want to unsubscribe from our newsletter, click on "unsubscribe" at the bottom of the newsletter.
We are very sorry that you wish to unsubscribe from our newsletter, but we would be very happy if you could tell us the reason for your unsubscription.
You can do this directly in the unsubscribe form.
Questions about ordering
There is no minimum order value at doorout.com. However, you have the advantage that we ship free of charge within Germany from an order value of 50EUR your goods will be shipped free of charge. This does not apply to express orders.
Yes, you can send your order to a Packstation/Paketshop. Just enter the address of the respective packingstation/parcel store.
If a certain product or the size you want is not in stock, please do not hesitate to contact our customer service.
You are welcome to contact our customer service. We offer reasonable and fair prices to our customers and will check your request. Please understand that we only process realistic price requests.
In the order process, after you have clicked on "checkout" in your shopping cart, you can click on "I have a voucher" in "Check & Order". There you can enter your voucher code.
Questions about delivery and shipping
As soon as your order is shipped, you will receive an email with a tracking number. Please also check your your spam folder.
You can choose express shipping in your online order under "select shipping method". This is also possible when ordering by phone. If the order is received before 14 o'clock, it is possible to ship the goods on the same day. Orders received after 14 o'clock will be shipped on the next working day.
The standard shipping by DHL/DPD is 4,95€/order.
For bulky goods, which are shipped by freight forwarding, we charge an additional
shipping surcharge. More information about this can be found
here.
For our customers from abroad the shipping costs vary.
We ship our goods globally. There are different shipping costs for the respective countries. Here you can find exact information and shipping costs.
Usually the delivery takes between 1-3 business days.
If the goods are not in stock at the time of your order and require
an extended delivery time, you will be notified in the shop.
If you pay in advance or PayPal, the delivery time depends additionally on
when the money is received in our account.
For our customers from abroad, the delivery time varies according to the
Distance. Our
customer service will
be happy to help you individually.
Payment questions
We offer five different payment methods, which you can choose from. You can finde them
here.
Please note, however, that an invoice payment is only possible from your third order onwards.
In addition, we can not provide credit card as a payment option when ordering by telephone.
Yes, you can. Normally we ship the goods, which are paid pyment in advance, only when the money has been credited to our account and has been received. You can send us the transfer receipt by fax or scanned by e-mail. Then we will ship your goods even before we have recieved the money.
The invoice, as well as delivery bill and return bill, we send you in your package.
If your billing address is in Lichtenstein and Switzerland, a VAT free order is possible. You must be registered in the shop and simply enter your country in your personal information.
The new security standard for online purchases with a credit card is called the
"3D Secure Code". For Mastercard it is called
"MasterCard Secure Code", at Visa "Verified by VISA".
Here you will find
the most important information in a nutshell:
- The 3D Secure Code is a new security service provided by the
Credit card companies and your bank, which gives you additional protection against
unauthorized use of your credit card
when shopping online.
- This particularly secure way of paying on the Internet supplements the existing protection with a
personal code or a transaction number sent by SMS to
your cell phone (mobileTAN).
- Additional security is provided by a "personal greeting" that you
choose yourself and then recognize when paying on the Internet.
- Only after entering the correct password will the payment with the
credit card be executed. This ensures that only the legitimate
cardholder uses his or her credit card. The risk of
misuse by third parties is significantly reduced.
- If your credit card supports the 3D Secure procedure, you must
register for this security procedure before using it for the first time.
Registration is a few simple steps on your bank's website.
Of course you can use the full of withdrawal.
This means: You have 14 days to return the goods (if intact) to us
without giving any reason to return the goods to us.
You will find the return label in your package.
After your return has been received and processed by us,
we will refund the amount as soon as possible via your payment
method used.
Questions about reclamation
With the large amount of orders we receive, occasional errors cannot be ruled out
although our logistics team will do their best to pack and ship your orders as
conscientiously as possible.
If it should have happened that you have received something else
we are very sorry and we will of course send you the product you ordered.
In this case the shipping costs will be on us!
Please contact our
customer service.
The warranty for all warranty cases takes place in accordance with the
statutory provisions. In the event of damage or defects due to incorrect
improper handling or use may invalidate the warranty.
More information can be found in our
terms and conditions or from our
customer service.
Please note that we send the goods in warranty cases to the respective
manufacturers and therefore can influence the processing time only a limited amount.
If you have returned products to us, we will refund you as soon as possible
the amount you paid via the payment method you used.
In order to speed up the refund process, please fill out the return form
completely.
If you have paid by direct debit, please do not charge back the amount yourself. This way you avoid additional costs.
FAQ & Hilfe
Hier findest du alle Antworten auf häufig gestellte Fragen. Unser Ziel ist es, deinen Einkauf bei doorout.com so angenehm und einfach wie möglich zu gestalten. Solltest du hier keine Antwort auf deine Frage finden, kontaktiere gerne unser Serviceteam. Wir sind gerne für dich da!
Service & Support
Here you will find all answers to frequently asked questions. Our goal is
to make your shopping at doorout.com as pleasant and easy as possible
as possible. If you can't find the answer to your question here,
just contact our service team.
We are here for you!
FAQ & Help
Here you will find all answers to frequently asked questions. Our goal is to make your shopping at doorout.com as pleasant and easy as possible. If you can't find an answer to your question here, feel free to contact our service team. We are here for you!
You can order online in our store, by phone and via e-mail.
If you have any problems with the ordering process, or questions about an article, please feel free to contact our service team.
You can contact our customer service Monday through Friday from 09:00 - 18:00
And Saturdays from 10:00 - 15:00 at
kundenservice@doorout.com
or +49 (0) 661 - 480 199 0.
You can find our opening hours here.
Should you wish an individual offer, you can contact our customer service. We can advise you individually and are happy to help.
You can find your customer number in the upper right corner of your invoice or delivery bill, which you received with your order.
You can find the reset function in the login area. There you can have an e-mail sent to you to reset your password.
In your account under "Personal Data" and "Addresses" you can change your data.
You can contact us via our contact form or by e-mail.
In the footer of our webshop you can easily subscribe to our newsletter.
If you want to unsubscribe from our newsletter, click on "unsubscribe" at the bottom of the newsletter.
We are very sorry that you wish to unsubscribe from our newsletter, but we would be very happy if you could tell
us the reason for your unsubscription.
You can do this directly in the unsubscribe form.
There is no minimum order value at doorout.com. However, you have the advantage that we ship free of charge within Germany from an order value of 50EUR your goods will be shipped free of charge. This does not apply to express orders.
Yes, you can send your order to a Packstation/Paketshop. Just enter the address of the respective packingstaion/parcel store.
If a certain product or the size you want is not in stock, please do not hesitate to contact our customer service.
You are welcome to contact our customer service. We offer reasonable and fair prices to our customers and will check your request. Please understand that we only process realistic price requests.
In the order process, after you have clicked on "checkout" in your shopping cart, you can click on "I have a voucher" in "Check & Order". There you can enter your voucher code.
As soon as your order is shipped, you will receive an email with a tracking number. Please also check your your spam folder.
You can choose in your online order under "select shipping method" Express shipping. This is also possible when ordering by phone. If the order is received before 14 o'clock, it is possible to ship the goods on the same day. Orders received after 14 o'clock will be shipped on the next working day.
The standard shipping by DHL/DPD is 4,95€/order.
For bulky goods, which are shipped by freight forwarding, we charge an additional
shipping surcharge. More information about this can be found
here.
For our customers from abroad the shipping costs vary.
We ship our goods globally. There are different Shipping costs for the respective countries. Here you can find exact information and shipping costs.
Usually the delivery takes between 1-3 business days.
If the goods are not in stock at the time of your order and require
an extended delivery time, you will be notified in the shop.
If you pay in advance or PayPal, the delivery time depends additionally on
when the money is received in our account.
For our customers from abroad, the delivery time varies according to the
Distance. Our
cstomer service will
will be happy to inform you individually.
We offer five different payment methods, which you can choose from
here
Please note, however, that an invoice payment is only possible from your third order onwards.
In addition, we can not provide credit card as a payment option when ordering by telephone.
Yes, you can. Normally we ship the goods, which are paid pyment in advance, only when the money has been credited to our account and has been received. You can send us the transfer receipt by fax or scanned by e-mail. Then we will ship your goods even before we have recieved the money.
If your billing address is in Lichtenstein and Switzerland, a VAT free order is possible. You must be registered in the shop and simply enter your country in your personal information.
The new security standard for online purchases with a credit card is called the
"3D Secure Code". For Mastercard it is called
"MasterCard Secure Code", at Visa "Verified by VISA".
Here you will find
the most important information in a nutshell:
- The 3D Secure Code is a new security service provided by the
Credit card companies and your bank, which gives you additional protection against
unauthorized use of your credit card
when shopping online.
- This particularly secure way of paying on the Internet supplements the existing protection with a
personal code or a transaction number sent by SMS to
your cell phone (mobileTAN).
- Additional security is provided by a "personal greeting" that you
choose yourself and then recognize when paying on the Internet.
- Only after entering the correct password will the payment with the
credit card be executed. This ensures that only the legitimate
cardholder uses his or her credit card. The risk of
misuse by third parties is significantly reduced.
- If your credit card supports the 3D Secure procedure, you must
register for this security procedure before using it for the first time.
Registration is a few simple steps on your bank's website.
With the large amount of orders we receive, occasional errors cannot be ruled out
although our logistics team will do their best to pack and ship your orders as
conscientiously as possible.
If it should have happened that you have received something else
we are very sorry and we will of course send you the product you ordered.
In this case the shipping costs will be on us!
Please contact our
customer service.
The warranty for all warranty cases takes place in accordance with the
statutory provisions. In the event of damage or defects due to incorrect
improper handling or use may invalidate the warranty.
More information can be found in our
terms and conditions or from our
customer service.
Please note that we send the goods in warranty cases to the respective
manufacturers and therefore can influence the processing time only a limited amount.
If you have returned products to us, we will refund you as soon as possible
the amount you paid via the payment method you used.
In order to speed up the refund process, please fill out the return form
completely.
If you have paid by direct debit, please do not charge back the amount yourself. This way you avoid
additional costs.